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Our on-line tools provide 24/7 customer service for employees and members. As new technologies become available A&I will continue to deliver new tools and services to clients, consultants, and plan members for self-service access to information.

Through a secured web portal, A&I is able to offer detailed plan information to all parties involved with a health plan from the participant to the consultant. Our on-line system provides real-time information helping to get the answers our clients need and the data they want. In addition, plan participants have the ability to view claims status and history, eligibility, deductibles, out-of-pocket maximums, EOBs, benefit contributions history (where applicable) and and more all in real-time!

We provide each client with an employee support web site tailored to the specific design of their benefit program. The web site is designed to provide the plan participants with all the information necessary to help understand and make full use of their plan. Information listed on the site typically includes:

• Plan documents and booklets
• Details of plan coverage and comparison information
• Links to PPO network directories and other providers
• "How to" instructions and Frequently Asked Questions
• Downloadable/Printable Forms
• Contact information for service providers

  And more...

The site also helps to reduce the amount of support calls the company HR department may receive as well as A&I customer support staff. The custom client site can be linked to directly from an existing company web site or intranet as well.