Many of our clients have come to us looking for a level of customer service and commitment they were unable to obtain from large insurance company ASO operations and most TPAs. Our approach to service is what sets us apart from our competitors.

A&I offers a complete line of employee benefits administration services for the self funded employer. Our unrivaled quality standards combined with an extensive line of services allows us to provide a level of customer satisfaction not easily matched by other TPAs. We don’t simply process and pay claims. We cater to the client and consultant who are looking for more than just a low cost solution and provide premium services to clients who want the best.

• Health Plan Administration & Claim Processing
• Proactive Case Management & Cost Containment Services
• PPO and Rx Network Access and Management
• Out of Network Fee Negotiation Programs
• Stop Loss Insurance Monitoring & Management
• Full Banking and Accounting Administration & Management
• Benefit Appeal Coordination
• Plan Document Maintenance, Booklets & ID Cards
• Flexible Spending Account Administration
• COBRA, HIPAA & ERISA Compliance Administration

At A&I we take a team approach to claims administration. We understand that every client is unique and we tailor our services to meet the client's needs. At the beginning of plan setup, each of our clients is assigned an implementation team that continues to work with them as their service team. This seamless transition ensures that each service team member is well versed in the specifics of the individual plan and that there is no disconnect between the setup phase and servicing the client.

Our service team members include:

• Relationship/Account Manager
• Claims Director
• Claims Supervisors
• Claims Processors
• Claims/Project Coordinator
• Claims/Data Entry
• Benefits Representative
• Group Accountant

We also conduct regular team meetings with the client and consultant to give and get feedback on our level of service, celebrate successes & learn from failures. Overall our goal is to improve communication between service team members in different departments and increase client satisfaction.

We provide a custom client website for each client, specific to their individual plan, that allows easy access for participants, employers, and providers to plan information as well as a link to a secured system for looking up claim and payment information, deductible information, eligibility and out-of-pocket maximums.